Returns & Refunds

Returns and right of withdrawal

If you are a consumer buying online in the European Union, you generally have the right to withdraw from an eligible purchase within 14 calendar days of receiving it, without providing a reason. Some statutory exceptions may apply. To exercise this right, email contact@solor.es before the deadline with your order number and a clear statement that you wish to withdraw.

Returning your items

Please follow the return instructions provided by customer service. Products should be securely packaged; where possible, include their original tags, packaging and proof of purchase. You may handle products as reasonably necessary to assess their nature, characteristics and fit. Any reduction in value caused by unnecessary handling may be taken into account where permitted by law. This does not restrict remedies for faulty or non-conforming goods.

Return shipping

For a change-of-mind return, the customer generally pays the direct return-shipping cost, unless SOLOR agrees otherwise or applicable law requires otherwise. For defective or incorrect goods, contact us to arrange an appropriate remedy under applicable consumer law.

Refunds

Refunds are made using the original payment method, unless another lawful method has been expressly agreed. We process valid withdrawal reimbursements within the legally required period. Where permitted, we may withhold reimbursement until goods are received or evidence of their return is provided. The standard outbound delivery cost is refunded for a full statutory withdrawal where required by law; any extra cost for a premium delivery method may not be refundable.

Exchanges

If you prefer an exchange, contact contact@solor.es with your order number and preferred size or product. Exchanges depend on stock availability and do not affect statutory consumer rights.

Withdrawal notice

You may notify SOLOR SM S.L. of your decision by email at contact@solor.es, or by post at Calle Los Barrios 4, 11380 Tarifa, Cádiz, Spain. Include your name, order number, goods concerned, date received and a clear declaration of withdrawal.