Shipping & Delivery
Shipping from Tarifa
Orders are dispatched from Tarifa, Spain. Available shipping destinations, methods, final charges and any promotional free-shipping conditions are shown at checkout before payment.
Estimated transit times
Following dispatch, the previous SOLOR website indicated the following typical delivery times:
- Spain and Portugal: approximately 1–2 working days.
- Other European destinations: approximately 5 working days.
- Destinations outside Europe: estimates vary by destination and carrier; the former website indicated approximately 2–5 working days in typical conditions.
These are indicative transit times, not guaranteed delivery dates. Order preparation, weekends, holidays, customs checks, remote locations and carrier delays can extend delivery. The delivery information shown at checkout or in your dispatch confirmation takes precedence for the shipping method selected.
Shipping charges and promotions
Shipping costs depend on destination and selected service and may change with promotions. Where a free-shipping threshold is advertised, eligibility depends on the terms displayed for the relevant market. The final shipping fee is always shown at checkout.
International customs
For deliveries outside the European Union, customs duties, import taxes or clearance fees may apply. Unless checkout expressly states otherwise, these charges are the recipient's responsibility. International shipments are declared at their actual merchandise value.
Tracking and delivery issues
When an order is dispatched, we send an email containing tracking information where available. If your parcel is damaged, missing or incorrect, please contact us at contact@solor.es with your order number and, when useful, photographs of the package and products. Your statutory rights remain unaffected.
