LAST UPDATED: MARCH , 2025
- This Privacy Policy explains how SOLOR SM S.L collects, uses, and discloses your personal information when you visit, use our services, make a purchase on solor.es or otherwise communicate with us regarding the Site solor.es.
- For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to the user of our Services, whether you are a customer, a website visitor, or any other person whose personal information we have collected as described in this Privacy Policy.
PLEASE READ THIS PRIVACY POLICY CAREFULLY.
1.CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on the Site with an updated “Last Updated” date, and we will take any other steps required by applicable law.
2.HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
- To provide the Services, we collect and have collected in the past 12 months personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.
- In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users or others.
3.PERSONAL INFORMATION WE COLLECT
- The types of personal information we collect depend on how you interact with our Site and Services. The term “personal information” refers to any data that identifies, relates to, describes, or can be linked to you. Below are the categories and specific types of personal information we collect:
1. Information You Provide Directly
When you use our Services, you may provide us with:
– Contact Information: Your name, address, phone number, and email.
– Order Information: Your name, billing address, shipping address, payment confirmation, email,
and phone number.
– Account Information: Your username, password, security questions, and other security related details. - Customer Service Information: Any details you choose to share when communicating with us, such as inquiries or feedback. Some features of our Services may require you to provide certain information. Choosing not to provide this information may limit your access to certain features.
2. Information We Collect Automatically We may automatically collect certain information about your interaction with our Services (“Usage
Data”) using cookies, pixels, and similar technologies. This may include:
– Device and Browser Information
– Network Connection Details
– IP Address
– Your Interaction with the Site and Services
3. Information We Receive from Third Parties
We may also obtain information about you from third parties, such as:
– Service providers that support our Site and Services
– Payment processors that collect and process payment details (e.g., bank account, credit or debit card information, billing address) to complete transactions and fulfill your orders.
– Analytics and advertising partners that use online tracking technologies (such as cookies, pixels, SDKs) when you visit our Site or interact with our emails and ads. Any information we collect from third parties will be processed in accordance with this Privacy Policy.
4. HOW WE USE YOUR PERSONAL INFORMATION
- We use your personal information for various purposes, including:
1. Providing Our Products and Services
We process your personal information to fulfill our contractual obligations to you, including:
• Processing payments
• Fulfilling and shipping your orders
• Sending order confirmations and updates
• Managing your account and preferences• Facilitating returns and exchanges
2. Marketing and Advertising
We may use your personal information to:
• Send marketing, promotional, and advertising communications via email, SMS, or mail.
• Show you ads on our Site or other websites.
If you are in the European Economic Area (EEA), we process this data based on our legitimate
interest in marketing our products, in accordance with Article 6(1)(f) of the GDPR.
3. Security and Fraud Prevention
We use your personal information to detect, investigate, and address fraud, security breaches, or
other harmful activities.
If you create an account, you are responsible for keeping your login credentials secure. If you
believe your account has been compromised, please contact us immediately.
For EEA users, this data processing is based on our legitimate interest in ensuring the security of
our Site and Services, in accordance with Article 6(1)(f) of the GDPR.
4. Customer Support & Service Improvement
We use your personal information to provide customer service and improve our Services. This
helps us respond to inquiries, resolve issues, and maintain a strong business relationship with
you.
For EEA users, this processing is based on our legitimate interest in improving our Services, in
accordance with Article 6(1)(f) of the GDPR.
This Privacy Policy provides an overview of how SOLOR handles your personal data. If you have
any questions, feel free to reach out to us at contact@solor.es
