TERMS CONDITIONS

Last updated: June 2026

Welcome to SOLOR. These Terms and Conditions govern all transactions made on our
website www.solor.es. By placing an order, you accept these T&Cs without reservation.

1. GENERAL INFORMATION
SOLOR is a brand operated by SOLOR SM S.L, a sociedad limitada registered under the
NIF B75942490 with its registered office at Calle Los Barrios 4 , 11380 Tarifa, Cadiz, Spain.
You can contact us through our customer service by sending an email to
contact@solor.es.

2. OUR SALES POLICY

These T&Cs apply to all sales of products made through our website, with deliveries available in Spain and internationally.
SOLOR S S.L. sells products through Solor.es exclusively to consumers who are 18 years old or above and only for non-commercial and lawful purposes. If you are not using this site for your own personal use, we invite you to abstain from carrying out commercial transactions on this site.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
You will find information about the products and services offered and how to get them in our website. In order for us to be able to process your order, you will provide the information required and will be bound by the present Terms and Conditions, in whichever version is published at the time of access to the website. Your information will be incorporated into a database property of SOLOR SM S.L., and will be treated in accordance with our Privacy Policy. You will not receive news, promotional or special offers without your prior consent. Parts of the website are accesible to users who are not carrying out a purchase. These Terms and Conditions are also binding to those people who are not purchasing from our website.

3. PRODUCTS & PRICES

Prices are displayed in euros (€) and include all applicable taxes (VAT).
SOLOR SM S.L reserves the right to decide which products to sell through solor.es. SOLOR SM S.L may remove or add products from the online shop at any time.
The product’s characteristics are shown on the website according to the information given to us by the supplier. Despite the care with which we faithfully reproduce the images and colors of the products, they may differ slightly from reality due to particular internet browsers or computer monitors.
Several of the products offered in solor.es are exposed in any of the physical stores, being able to show minimal imperfections.
SOLOR reserves the right to modify its prices at any time, but the price applied will be the one in effect at the time of order confirmation.
Shipping costs are not included in the product price and will be specified at checkout.ind more information on the Shipping & return costs
As per International Laws regulating Commerce and Trade of imports and exports all Solor.es orders are shipped out of Tarifa – Spain with an official pro-forma invoice declaring the exact total of merchandise purchased in euros (€). It is illegal to declare lower values or the items as gifts as per international import regulations.
Shipping rates may vary, depending on the promotions solor.es want to apply at one time or another; or changes in the rates given by the transport companies.

4. ORDERS

The buyer selects products and confirms the order after reviewing the cart.
An order confirmation is sent via email once payment has been processed.
If you purchase products on our website you agree to pay at the time of purchase. The order will not be processed until SOLOR SM S.L. receives confirmation of payment.
SOLOR SM S.L. reserves the right not to process orders made by those who do not have sufficient guarantee of solvency, orders which are incomplete or incorrect, orders that are not confirmed within 48 hours or where the selected products are not available. SOLOR SM S.L. will send an email to the user stating that the order has not been processed correctly andspecifying the reasons for this. SOLOR SM S.L. will reimburse the money paid for the products that are not available.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5. PAYMENT

If you purchase products on the website, you agree to pay at the moment of confirmation of purchase.
Accepted payment methods: Credit/Debit Card (Visa, MasterCard, etc.), PayPal, and other secure payment options available at checkout.
Payments are processed securely. No order will be shipped until full payment has been received.
All credit card information will be transferred through a secure protocol to Banco Santander or other banks in charge of supplying the respective remote payment services. There can be no third party access. This information will never be used by SOLOR SM S.L. other than to complete the sales process initialized by you, reimburse returns and inform the police in case of fraud or possible fraud in Solor.es.
SOLOR SM S.L. will send you an email confirming your purchase within 48 hours of receiving confirmation of payment, with your order number. This confirmation will not be valid as invoice but only as proof of purchase.
The invoice corresponding to your purchase will be available in Solor.es, in the section “My Account: Orders”. It will also be included inside the delivery package.
Credit card fraud is a crime and SOLOR SM S.L. will prosecute anyone who carries out a false credit card transaction in our shop.

6. SHIPPING & DELIVERY

SOLOR SM S.L. agrees to deliver the products in perfect condition. SOLOR SM S.L. does not allow address modification when package has already left the facilities. So as to optimise the delivery service, we recommend that you give us an address where the goods can be delivered to during working hours.
We will not be responsible for errors in delivery where the delivery address is wrong, has been omitted or customer changes during its transit.
The maximum delivery time is thirty (30) days, as established by law. However, the usual delivery time for standard shipping is 1-2 working days in Spain and Portugal, 5 days in Europe and 2-5 working days for the rest of the world counting from the day user receives the dispatch notification .
These times are average and therefore only an estimate. Delivery times may vary due to logistics or force majeure. SOLOR SM S.L. will inform clients as soon as possible in case of delay. SOLOR SM S.L is not responsible for possible delays that may be generated in the customs of each country.
SOLOR SM S.L. will send you an email when the order has been dispatched. The email will also feature the order number and the tracking number when delivery company has previously provided one.
The order will be considered as delivered when the delivery company hands you the order, in accordance to the delivery compan´s own control system.
You must check that the package is in good order at the time of delivery and before the representative of the delivery company, indicating any anomalies in the delivery note. If the order has suffered any blows, breakages or imperfectionsduring transit, you must contact SOLOR SM S.L. via email within 48 hours to begin the returns process. Before shipping, each and every item is subject to an exhaustive quality control, making sure that complies the standards to be handed to our customers. This information must be kept in mind when users inform about a damaged or defected item delivered.
Shipping fees are calculated based on destination and order weight.
Customs duties or import taxes for non-EU countries are the buyer’s responsibility.

7. RETURNS & RIGHT OF WITHDRAWAL

You have 14 days from the delivery date to return an item (in accordance with EU regulations).
To be eligible for a return, items must be unworn, in their original condition, with tags attached.
Refunds will be processed after inspection of the returned item.
Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.
In order for a return to be accepted, the products to be returned must comply with the following:
– It must be in the same state in which it was delivered and must have the original labels and packaging.
– It must be returned using the same protective cardboard box in which it was received, or if this is not possible, a similar protective box is acceptable to ensure that the product arrives in our warehouse safely.
– The receipt note must be included in the package.
Once we receive your exchange the process will take a maximum of 5 days. If an item is returned the money will be returned to the same credit card or paypal account in which the purchase was made.
All returned items destined to get exchanged must be done no later than fourteen (15) days for any item available in solor.es after receipt of the returned product.
Returns not carried out within a maximum of fourteen (15) days after receiving confirmation from SOLOR SM S.L. may be rejected.
Right of withdrawal (applies only to shipments within Spain)
You are entitled to withdraw from this contract within 15 calendar days without any reason needed.
The withdrawal period will expire after 15 calendar days from the day you or a third party indicated by you, other than the delivery man, has acquired the physical possession of the goods.
To exercise the right of withdrawal, you must notify SOLOR SM S.L(contact@solor.es) its decision to withdraw from the contract by an unequivocal statement (eg, an email). You may use the withdrawal form model below provided, although its use is not mandatory.
To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
Consequences of withdrawal: in case of withdrawal on your part, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the choice of a different shipping method more expensive than the ordinary delivery offered) without undue delay and in any event no later than 15 calendar days from the date on which we are informed of your decision to withdraw from this contract. We proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any fees as a result of repayment.
You should assume the direct cost of returning the goods. We may withhold reimbursement until goods are received back or you have supplied evidence of repayment thereof, depending on which condition is met first.
Only you are responsible for the diminished value of the goods resulting from a different use than the necessary to establish the nature, characteristics and functioning of the goods received.
Withdrawal form model:
(Only complete and return this form if you wish to withdraw from the contract)
Attn. SOLOR SM S.L. (By email contact@solor.es or mail to SOLOR SM S.L, Calle los Barrios 4, 11380 Tarifa,Cadiz, Spain):
I hereby inform you that I give up my contract of sale of the following goods.
Received:
Name of consumer:
Address of the consumer:
Signature of consumer (only if this form is notified on paper):
Date:

8. CUSTOMER SERVICE

For any clarification, incident or complaint, you can contact the Customer Service by
phone (+34) 610 765 678 from Monday to Friday from 10.30 a.m. to 18.30 p.m. GMT+1. Or, by email to contact@solor.es anytime.
Any imperfections due to incorrect usage or manipulation of the products or wear and tear produced by normal use of the products, are not under guarantee.

9. INTELLECTUAL PROPERTY

All elements and content of Solor.es and each one of the products, such as images, photographs, text, music, sounds, videos, documents, logos and any other material in any format published in solor.es (including menus, web pages, outlines, colours, graphs, tools, characters, the design of the website, diagrams, structure, the selection, order and presentation of content, methods, processes, functions and programming that are a part of solor.es ) are protected by national intellectual property and other laws safeguarding the intellectual and industrial rights of SOLOR SM S.L. and solor.es The website is considered a computer program and as such is also protected by intellectual property and industrial rights legislation. Your use of the site and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the content.
Unauthorized reproduction or use of our content is strictly prohibited.